Building Long-Term Relationships with your Customers
“PEOPLE DON’T CARE HOW MUCH YOU KNOW, UNTIL THEY KNOW HOW MUCH YOU CARE – Theodore Roosevelt
Connecting with customers takes effort. To create relationships beyond the initial transaction involves communication, but it is so much more. Connected customers tend to become repeat customers, and repeat customers are vital to your success.
If you present yourself friendly, knowledgeable & trustworthy, then the customer will expect a positive experience. Customers look to you for answers. Become their trusted advisor. One of the best ways to stay connected is service after the sale. Also, it is less expensive, and therefore more profitable, to keep a customer than to create a new one.